Advice

Dealers
Virtually all phone systems require the assistance of a dealer for programming and installation. As a result, finding a good dealer can be the most important part of the purchase, since any phone system you choose needs to be properly installed for optimal performance.

The most important consideration in choosing a dealer is the number of installations completed with your system. A dealer who has installed many of the same systems will be much more familiar with the problems that can occur. Ideally, the brand you are considering should be the dealer's best-seller. Knowing that the dealer is committed to the line, you can be assured of a long-term source for service.

Inquire about the dealer's specific installation experience. Ask about the size of the companies involved and what options or features were added.

Also obtain a list of references, including several completed in the past year, so you can ask about their experiences in detail.

Some other questions you may want to ask:

• Who will install the system? The dealer or a subcontractor?
• Who will provide training?
• What are the terms of the warranty?
• What are the costs associated with service and maintenance?
• Does the dealer provide backup during a power failure?
• How long will it take for the dealer to respond to trouble calls?
• Does the dealer have remote maintenance capabilities?

Telephone System Buyer’s Guide

• Telephone System Introduction
• Types of Phone Systems
• Sizing Office phone Systems
• Digital vs. Analog Systems
• Phone System Features
• Telephone Systems Dealer
• PBX Systems Prices
• Computer Phone Systems
• PBX System Buying Tips
• Office Telephone Industry Lingo